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Delivery Info FAQs

Reliable, Fast, these are the things Terra Customers expect when it comes to our deliverys services. below we have compiled a selection if questions and inforamtion that might help you understande what you can expect when purchasing from “Terracomputer.ie”.

When will my item be delivered?

You will receive an email notification once your order has been dispatched, and you can conveniently monitor its status and tracking information by logging into your account.

Our deliveries are carried out between the hours of 7 am and 7 pm, and for added convenience, most of our couriers offer a specific time slot for your delivery on the day in question. This allows you to plan ahead and ensure someone is available to receive the package.

At Terra, we offer flexible delivery options that take into account the size and weight of your order, resulting in delivery prices that are tailored to your needs. While a fixed shipping charge of €10 is generally applied to orders under €100 during the checkout process, orders that exceed €100 are eligible for free shipping.

It’s important to note that orders that contain larger items or multiple quantities of larger items may incur an additional charge, but the final delivery charge will always be made visible at the checkout, so there are no unexpected costs or surprises.

Our aim is to provide you with the best possible delivery experience, and we believe that transparent and upfront pricing is an important part of this.

Local Stock refers to the inventory that a company holds in its own warehouses or physical locations. This stock is directly managed by the company and is readily available for immediate sale and shipment to customers.

Supplier Stock, on the other hand, refers to the inventory that is held by a supplier or manufacturer and is not physically located within the company’s own facilities. This stock may take longer to ship out to customers as the company will need to place an order with the supplier and wait for the product to be delivered.

In terms of linking to shipment, the process for shipping Supplier Stock will typically involve the following steps:

  1. The company places an order for the product with the supplier
  2. The supplier confirms the availability of the product and ships it to the company’s facility
  3. The company inspects the product and, if it meets the required quality standards, makes it available for sale
  4. The product is shipped to the customer

It is important to note that the lead time for shipping Supplier Stock may vary depending on the supplier’s location and shipping methods. Terracomputer.ie takes these factors into consideration when determining lead times and ensuring that we can meet customer expectations for delivery.

When do I get a delivery timeslot?

We understand the importance of convenience and timely deliveries, which is why we have partnered with delivery providers who offer a specific time slot for your delivery on the day it is scheduled.

This time slot is typically a window ranging from one to four hours, and the exact duration of the time slot will depend on the courier handling your delivery. This feature allows you to plan ahead and ensure that someone is available to receive the package when it arrives, making the delivery process smoother and more efficient for you.

A: For Order cancellations, a cancellation email must be recieved by the Terracomputer.ie Sales team before 4 pm if the order was placed between 9 AM and 2pm on the same day, or before 11am the following day if the order was placed after 5pm.

It is important to note that these time frames are subject to change and may vary based on the specific policies of the company. Customers are encouraged to review the terms and conditions of their order and reach out to customer support if they have any questions or concerns about cancelling an order.

If you have requested an upgrade service or a built-to-order service for your order, it may experience some delays. These services typically require additional time for customization and optimisation, and as a result, the processing and delivery of your order may take longer than expected.

Nevertheless, we strive to complete all upgrades and customisations as efficiently and effectively as possible, ensuring that you receive your order in a timely and satisfactory manner.

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